Here are some steps to troubleshoot if a coupon code isn't working:
- Check the fine print for promo code exclusions or restrictions. Promo codes often have exclusions, expiration dates, or other limitations. Make sure the item isn’t excluded, the code hasn't expired, and it hasn't been used beyond its usage limits.
- Try a different web browser or device. Online promo codes can be finicky and may not work in certain browsers. Switch between Chrome, Firefox, Safari, or Edge and see if the code works in another browser. Also try on a mobile device vs desktop if possible.
- Disable browser extensions temporarily. Browser extensions like Honey, Capital One Shopping, or Rakuten can interfere with promo codes and cause issues. Try disabling all extensions temporarily and retrying the code without any extensions enabled.
- Clear your cookies and site data. Over time, cookies, cached files, and site data can build up and cause online promo code problems. Clearing this data gives your browser a fresh slate.
- Try incognito or private browsing mode. This can sometimes help with coupon code issues.
- Contact customer service for help. If none of the above steps work, reaching out to the customer service of the website might help resolve the issue.
- If all else fails, search for a new working promo code.
Remember, these are general troubleshooting steps and might not apply to every situation. If the issue persists, it's best to contact the customer service of the website where the coupon code is from. They can provide the most accurate and specific assistance. Hope this helps!