Fire-Parts.com is a comprehensive online store specializing in fireplace replacement parts. The store offers a wide range of products, including thermocouples, thermopiles, pilot assemblies, gas control valves, control modules, blowers, switches, remotes, and appearance & maintenance items. It caters to various brands of gas fireplaces, ensuring that customers can find the specific parts they need.
The website features a database of over 10,000 fireplace manuals, making it easier for users to locate the correct parts for their specific fireplace models. Customers can search for parts using the brand and model of their fireplace or by typing the part number into the search bar. If a part is not easily found, customers can send a picture of the old part along with the model and serial number of the fireplace to the support team for assistance.
Fire-Parts.com emphasizes quick shipping, with most orders shipping out within one business day. However, during busier seasons, orders may take 1-3 business days to ship. The store provides various shipping options, including USPS Priority Mail and UPS Next Day Air, with estimated transit times depending on the chosen shipping method and external factors like weather conditions.
The store also offers a return policy for items that do not meet customer expectations. If a package arrives later than expected due to delays on the store's end, customers can contact the support team for assistance. However, the store does not take responsibility for delays caused by the postal service.
Overall, Fire-Parts.com is a reliable source for fireplace replacement parts, offering a wide selection of products, helpful resources, and efficient shipping options.