Here are some steps to troubleshoot if a coupon code isn't working:
- Check the fine print for promo code exclusions or restrictions. Promo codes often have exclusions, expiration dates, or other limitations. Make sure the item isn’t excluded, the code hasn't expired, and it hasn't been used beyond its usage limits.
- Try a different web browser or device. Online promo codes can be finicky and may not work in certain browsers. Switch between Chrome, Firefox, Safari, or Edge and see if the code works in another browser.
- Disable browser extensions temporarily. Browser extensions like Honey, Capital One Shopping, or Rakuten can interfere with promo codes and cause issues.
- Clear your cookies and site data. Over time, cookies, cached files, and site data can build up and cause online promo code problems. Clearing this data gives your browser a fresh slate.
- Try incognito or private browsing mode. This can sometimes help with coupon code issues.
- Contact customer service for help. If all else fails, reaching out to the customer service of the website might help resolve the issue.
- Search for a new working promo code. If the current code isn't working, there might be other codes available that can be used.
Remember, these are general troubleshooting steps and might not work for every website or every promo code. If none of these steps work, it's possible that the code is invalid or has been deactivated by the website. In such cases, it's best to reach out to the website's customer service for assistance.