Here are some steps to troubleshoot if a coupon code is not working:
-
Check the fine print for promo code exclusions or restrictions. Some codes exclude certain brands, products, or product categories. Make sure your item isn’t excluded. Codes expire, so double check the expiration date or time frame. Some codes can only be used once per customer or have usage limits. See if you already used the code. Certain codes only apply to specific products or require you to buy 2+ items. Ensure your cart qualifies.
-
Try switching your browser or device. Online promo codes can be finicky and may not work in certain browsers. Switch between Chrome, Firefox, Safari, or Edge and see if the code works in another browser. Also try on a mobile device vs desktop if possible.
-
Disable browser extensions temporarily. Browser extensions like Honey, Capital One Shopping, or Rakuten can interfere with promo codes and cause issues. Try disabling all extensions temporarily and retrying the code without any extensions enabled.
-
Clear your cookies, cache & site data. Over time, cookies, cached files, and site data can build up and cause online promo code problems. Clearing this data gives your browser a fresh slate.
-
Try incognito or private browsing mode. This can sometimes help with coupon code issues.
-
Contact customer service for help. They may be able to provide assistance or offer a different code.
-
Search for a new working promo code. If all else fails, it might be best to find a new code to use.
Remember, troubleshooting steps can vary depending on the specific issue with the coupon code. It's always best to start with the simplest solutions and work from there. Good luck!